|Message of the Day|
Online Statements & Notifications: We are pleased to announce beginning with the October 31 statement cycle, Business Online Banking administrators will receive email notification(s) regarding the availability of online statement(s). These emails are legitimate and will be sent going forward for any customer enrolled in online statements and notices.
Security Reminder: Malicious software (“malware”), including viruses, worms, Trojan horses, and spyware, is software designed to do damage or other unwanted actions on a computer system. Malware can make its way onto machines from the Internet, downloads, attachments, email, and other platforms. To mitigate this risk:
- Avoid opening unexpected messages from unknown senders – attackers often use email messages to spread malware, phishing scams, and other threats.
- Don’t be lured in by spammers or phishers – many cyber criminals use social engineering tactics to get you to voluntarily install malicious software onto your computer.
- Click with caution – do not open unidentified links or visit unfamiliar sites. Careless clicking can expose your computer and, in turn, the entire network to malicious software.
Heritage Bank employees will never contact you to approve a pending wire or ach transaction over the phone or by email. The bank will call to confirm any approved wire requests not previously initiated. Call backs are only performed to authorized individuals on file at the bank. The wire details will be validated, but we will never ask for your token code response or request you to input your token code response in online banking. If you are unable to positively identify a caller as a bank representative, hang up the phone and contact the bank using the published phone numbers. To report an incident, please contact us immediately at (253) 284-2032, toll free at 1 (844) 510-4659, or email at EB_Cash_Management@HeritageBankNW.com. We are available M-F 8 am PST to 5:30 pm PST and 6:00 pm PST on Friday.
Security Resources: We have many documents and videos pertaining to information security. These resources can assist you in protecting yourself from fraud, increasing your online awareness and outlining steps you can take to reduce your risk. All of the documents are located on our homepage and can be accessed through the Consumer Alert / Security Resources located on the top right of our home page. You can also copy and paste this link here: http://www.heritagebankwaonline2.com/home/consumeralert/securityresources
Business Cash Manager User Guide is now available on our website. To access, please go to HeritageBankNW.com -> Online Services -> Business Cash Manager Online –> BCMO User Guide.
Password Reset Tool – In order to use this feature, you must not be locked out. Users are locked out after 3 unsuccessful attempts. If you are locked out, please contact your company administrator for assistance.
For Online Support please call us at (253) 284-2032, toll free at 1 (844) 510-4659, or email at EB_Cash_Management@HeritageBankNW.com. We are available M-F 8 am PST to 5:30 pm PST and 6:00 pm PST on Friday.
For your security, please do not send sensitive information via email.