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Introducing Heritage Direct: We are excited to announce that we've made a significant investment to upgrade our digital banking technology by launching Heritage Direct, our new business mobile and online banking platform. Heritage Direct will replace our current business online banking system, and we will be transitioning all of our business customers over the next few months. Keep an eye out for additional emails that will have detailed information about your transition date, instructions on how to prepare, training resources and more. Please visit the to learn more.

Security Reminder: Malicious software (“malware”), including viruses, worms, Trojan horses, and spyware, is software designed to do damage or other unwanted actions on a computer system. Malware can make its way onto machines from the Internet, downloads, attachments, email, and other platforms. To mitigate this risk:

-Avoid opening unexpected messages from unknown senders – attackers often use email messages to spread malware, phishing scams, and other threats.
-Don’t be lured in by spammers or phishers – many cyber criminals use social engineering tactics to get you to voluntarily install malicious software onto your computer.
-Click with caution – do not open unidentified links or visit unfamiliar sites. Careless clicking can expose your computer and, in turn, the entire network to malicious software.

Phone Security:Heritage Bank employees will never contact you to approve a pending wire or ACH transaction over the phone or by email. The bank will call to confirm any approved wire requests not previously initiated. Call backs are only performed to the authorized individuals on file at the bank. The wire details will be validated, but we will never ask for your token code response or request you to input your token code response in online banking. If you are unable to positively identify a caller as a bank representative, hang up the phone and contact the bank using the published phone numbers. To report an incident, please contact us immediately.

Security Resources: We have many documents and videos pertaining to information security. These resources can assist you in protecting yourself from fraud, increasing your online awareness and outlining steps you can take to reduce your risk. All of the documents are located on our website. To access, please go to > Resource Center > Privacy & Security.

Scheduled Maintenance:

Business Cash Manager User Guide: Now available on our website. To access, please go to > Business Banking > Online & Mobile Banking, or click: BCMO User Guide.

Password Reset Tool: In order to use the Forgot User Password feature, you must not be locked out. In addition, you must have first established the MFA Security questions. Users are locked out after 3 unsuccessful attempts. If you are locked out, please contact your company administrator for assistance.

Contact Us:
Phone: 253.284.2032
Toll Free: 844.510.4659
We are available Monday-Thursday 8:00AM to 5:30PM PST and 8:00AM to 6:00PM PST on Friday.

For your security, please do not send sensitive information via email.

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